FAQ
Posted by Moosic School on Tuesday, April 6, 2010
1) Why are the tuition the same in Dec and May even though there are less number of lessons?
The monthly tuition fee is an installment payment of the semester tuition. We add fall and spring tuition, divide it into 9 equal payments and add a small installment fee to cover administrative cost. We offer the installment payment option as a courtesy to make our program affordable to everyone.
2) Why do you have such a strict attendance policy?
We have a total of more than 300 students. If every student miss only one lesson (30 mins on average) that will be an extra 150 hours that we need to find between the hours of 3-6 PM. It will take us roughly an additional 50 days in addition to our regularly scheduled lessons to make-up all these lessons. There are just not enough days in the year to do that. While we understand that emergencies beyond your control do happen, it is just mathematically impossible to make-up every missed lesson for every student. Having a strict attendance policy is the only possible way that we can offer up to 4 make-up lessons per semester for students in our private instrumental lesson to accommodate game schedule and other unavoidable conflicts.
Students who need flexible scheduling are encourage to sign up for our "Lesson-by-lesson" program.
3) Why can't my child have a make-up lesson if I did not inform my child's instructor of the absence with more that 24 hours advance notice? There are days when my child just woke up sick the day of the lesson (Applies to private instrumental lesson only)
We agreed that there are instances that giving a 24 hour notice is impossible. However, as explained above this is the only way that will allow us to continue offering up to 4 make-up lessons per semester as a courtesy to you. We need the advance notice so we can contact other students who need make-up lessons to come at your lesson time, so when you need a make-up lesson you may come at another student's lesson time.
4) Why can't my child have a make-up class for group classes?
Just as any educational institute, there are no make-up classes if you miss school. There is only one class time available for each age level. The only time when there will be a make-up class is when a teacher is absent and a substitute teacher is not available.
5) What do I do if my child misses a group class?
You may email your group music class instructor for your weekly music assignment or check your on-line Chinese class account for your weekly Chinese class assignment.
6) Why can't I get a refund if my child misses class?
Your tuition payment guaranteed your designated curriculum on designated lesson dates and times. Just like any other educational institute, yourare responsible for the tuition of the program of your enrollment whether you are present to receive the instruction or not. Our teachers do not enjoy loosing 25% or more of their income due to students absences that are beyond their control.
7) What happen if my child missed a lot of private lesson?
You will not received refund for any missed lesson. You are not eligible for rescheduling any missed lesson after the 4th absent in any given semester. If you miss more than 6 lessons (regardless if you give notification or receive make-up lesson) you will not be able to participate in our priority lesson time reservation period for returning student and you may only make lesson time reservation for the following school year starting on New Student Registration date.
The monthly tuition fee is an installment payment of the semester tuition. We add fall and spring tuition, divide it into 9 equal payments and add a small installment fee to cover administrative cost. We offer the installment payment option as a courtesy to make our program affordable to everyone.
2) Why do you have such a strict attendance policy?
We have a total of more than 300 students. If every student miss only one lesson (30 mins on average) that will be an extra 150 hours that we need to find between the hours of 3-6 PM. It will take us roughly an additional 50 days in addition to our regularly scheduled lessons to make-up all these lessons. There are just not enough days in the year to do that. While we understand that emergencies beyond your control do happen, it is just mathematically impossible to make-up every missed lesson for every student. Having a strict attendance policy is the only possible way that we can offer up to 4 make-up lessons per semester for students in our private instrumental lesson to accommodate game schedule and other unavoidable conflicts.
Students who need flexible scheduling are encourage to sign up for our "Lesson-by-lesson" program.
3) Why can't my child have a make-up lesson if I did not inform my child's instructor of the absence with more that 24 hours advance notice? There are days when my child just woke up sick the day of the lesson (Applies to private instrumental lesson only)
We agreed that there are instances that giving a 24 hour notice is impossible. However, as explained above this is the only way that will allow us to continue offering up to 4 make-up lessons per semester as a courtesy to you. We need the advance notice so we can contact other students who need make-up lessons to come at your lesson time, so when you need a make-up lesson you may come at another student's lesson time.
4) Why can't my child have a make-up class for group classes?
Just as any educational institute, there are no make-up classes if you miss school. There is only one class time available for each age level. The only time when there will be a make-up class is when a teacher is absent and a substitute teacher is not available.
5) What do I do if my child misses a group class?
You may email your group music class instructor for your weekly music assignment or check your on-line Chinese class account for your weekly Chinese class assignment.
6) Why can't I get a refund if my child misses class?
Your tuition payment guaranteed your designated curriculum on designated lesson dates and times. Just like any other educational institute, yourare responsible for the tuition of the program of your enrollment whether you are present to receive the instruction or not. Our teachers do not enjoy loosing 25% or more of their income due to students absences that are beyond their control.
7) What happen if my child missed a lot of private lesson?
You will not received refund for any missed lesson. You are not eligible for rescheduling any missed lesson after the 4th absent in any given semester. If you miss more than 6 lessons (regardless if you give notification or receive make-up lesson) you will not be able to participate in our priority lesson time reservation period for returning student and you may only make lesson time reservation for the following school year starting on New Student Registration date.
